For decades the organisation had been running a growing dormitory network with separate programs, Excel files and e-mail traffic. Student records were kept in one place, instalment and donation tracking in another, and staff and leave transactions in a third. As the number of branches grew, the head office had started to receive three different answers from three different sources to the same question: “How many students do we have this term, how many of them owe money, and which dormitory is short of staff?”
The first goal was to bring this data together in a single source. We placed the person at the centre: students, staff, alumni, scholarship recipients, donors and tenants became different roles of the same person record rather than separate lists. We treated institutions the same way: dormitories, branches, education centres and suppliers were defined hierarchically under a single institution structure. Once these two backbones were in place, the accounting, scholarship, human resources, process management and communication modules were added on top of them, one after another.
The project grew with the organisation over the years. Each phase brought new requirements: staffing norm planning, evaluation forms, tracking of sacrificial animal (kurban) shares, dormitory internet access, a library and an alumni portal. Most recently, all list and report screens were moved to the new table framework, and two theme options and a new sign-in experience were put into service. Today the system is an integral part of the organisation's daily operations.