Our client was working with a process in which the field team noted down orders on their phones during dealer visits, passed them on to head office, and had them keyed into accounting by hand. Price lists differed from dealer to dealer, pack-quantity rules were unknown in the field, and collection receipts reached head office days later. Warehouse picking was done from paper, and barcodes for the logistics company were written by hand. Management only saw the answer to the question “who visited which dealer today, what did they sell, what did they collect” at the end of the month.
At Karatsoft, we started by building an operations layer on top of the ERP without changing it. In the first phase, orders and collections were brought to the field; in the second phase, warehouse barcode scanning and logistics APIs were added; in the third phase, the promotion engine, return validation, bank reconciliation and the customer portal went live. Today, with more than 130 screens and reports, the system manages the entire chain, from the field to accounting, from a single hub.